Returns and exchanges
Your satisfaction matters to us. We offer a flexible returns and exchange policy.
Return period
You can return or exchange products within 14 days of delivery.
Exchange options
- ✅ Size
- ✅ Color
- ✅ Manufacturing defects
Eligibility
- • In original condition
- • Unworn and unwashed
- • With all tags and packaging
Manufacturing defect guarantee
Products with manufacturing defects are replaced at no extra cost.
Exchanges are not available for
Products damaged by misuse or improper handling after delivery.
How to request a return or exchange
A few simple steps to complete your request.
Contact us
Send your order details
Send your order number and clear photos showing the current condition of the product.
Request review
Your request is reviewed within 1–3 days Then we arrange collection and an exchange or refund.
The VAIBO team is here for you
We aim to offer an excellent online shopping experience and value your trust in our products and service.